Tucker Hill Air, Plumbing & Electric, a commercial and residential plumbing and HVAC service provider, has recently become a BBB Accredited Business, demonstrating the company’s deep-seated commitment to serving customers with honesty and integrity.
BBB accreditation requires companies to abide by ethical business practices governing advertising, customer privacy policies, and customer service. This accreditation certifies a business is trustworthy because it has agreed to be held accountable by an independent organization.
Tucker Hill Air, Plumbing & Electric General Manager Ian Williams says, “As a growing company, we remain committed to treating all customers with honesty and fairness — no matter how bumpy the road ahead may be.”
According to the BBB website, “Research shows that the BBB name and torch logo mean more than any other organization’s name or symbol to people who are looking for reliable, ethical and trustworthy places to buy goods and services.”
“This new accreditation,” Williams continues, “is one aspect of our long-term customer service strategy designed to give our employees, managers, and executives a clear understanding of guidelines and expectations for ethical business practices.”
Another benefit of BBB accreditation is its dispute resolution service. Companies that fail to resolve customer complaints can turn to BBB for professional arbitration. The BBB website states that, “BBB has been helping resolve disputes for almost 100 years,” and is a “recognized leader in the design, development and implementation of dispute resolution programs.”
Jeremy Prevost, CEO of Tucker Hill Air, Plumbing & Electric, explains, “Mistakes and misunderstandings are inevitable for every business. But as a BBB Accredited Business, Tucker Hill Air, Plumbing & Electric will go above and beyond to ensure customers are heard and treated with respect.”
Prevost adds, “We look forward to developing many new, long-lasting relationships with local homeowners and businesses for years to come.”
About BBB: BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.