Tucker Hill Air, Plumbing & Electric, a commercial and residential plumbing and HVAC service provider, shares how it became the home service industry leader in customer satisfaction.
One of the founding principles of the Tucker Hill Air, Plumbing & Electric business is customer satisfaction. The company’s founder and CEO Jeremy Prevost explains, “Every service call — every interaction with a customer — is an opportunity for us to go above and beyond customer expectations and give them a truly unrivaled experience.”
The company’s technicians and managers have completed intensive, hands-on training designed to help them identify customer needs, create and implement a strategy to meet those needs, and follow up with customers to ensure they are completely satisfied with the service and experience.
Tucker Hill Air, Plumbing & Electric General Manage Ian Williams says, “From our phone operators and technicians, to our managers and executive team, each individual carries responsibility in reflecting the company’s focus on exceeding customer expectations.”
Williams goes on to say, “A loyal customer is a treasure and we don’t take a single one for granted — that is our mindset across everything we do.”
The home service industry can be notorious in providing bad service, overpricing parts and labor, and poorly communicating with customers. Tucker Hill Air, Plumbing & Electric vows to handle all customer complaints seriously and without delay.